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Frequently Asked Questions

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What happens if it is lost or stolen?

Parents are in full control of the Tappable.  At any time the parent can lock the Tappable, via the app, so it is rendered unusable.

The parent can simply disconnect the Tappable from the account and it goes back to being a regular keychain, wristband or pin.

Parents also receive instant notifications for every transaction made with the Tappable. This allows parents to know where and when the Tappable is being used.

How can they be secure without a PIN?

Tappables are controlled and managed by the parent's mobile app.

Parents can set where, when, and how the devices can transact. Unlike cash, credit cards or debit cards that can be used freely anywhere, Tappables can only be used at locations the parents are aware of. 

Parents can select specific times, locations and values that restrict where the devices will work when tapped.


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